This means that you have reached your monthly bandwidth quota OR are near reaching your quota. 

* We reserve the right to charge up to $0.25 per GB on overages should we feel that a subscriber is disregarding our fair usage policy. 

We believe in fair usage and we urge our customers to be respectful and also to be aware. If you would like to check your usage, you can do so by clicking here.

Yes. If you login to your client portal and view your account you will have the option to pay online. Be sure to keep your account information current and let us know if there are any changes to emails, phone numbers or address.

We require a minimum of 30 days notice for cancellation of an account.

Please call our office at 780-882-6623 and select option 2 for Billing.

Video Game SystemMinimum Download SpeedMinimum Upload SpeedMaximum Ping Rate (in milliseconds)
Microsoft Xbox One3 Mbps0.5 MbpsLess than 150 ms
Nintendo Switch3 Mbps1 MbpsLess than 150 ms*
Sony Playstation 4Estimated 3 Mbps*Estimated 1 Mbps*Less than 150 ms*
PC / MacEstimated 3-6 Mbps*Estimated 0.75-1 Mbps*Less than 100-150 ms*

Need Additional Support?

If you require additional help or if your location does not fall within a network outage, you can contact us many different ways! 
Give us a call, send us an email, open a ticket in your customer portal!