{"id":2607,"date":"2013-03-14T00:50:48","date_gmt":"2013-03-14T00:50:48","guid":{"rendered":"http:\/\/gpnetworks.ca\/gpnet\/?page_id=2607"},"modified":"2025-04-26T19:07:16","modified_gmt":"2025-04-27T02:07:16","slug":"emailsupport","status":"publish","type":"page","link":"https:\/\/gpnetworks.ca\/gpnet\/emailsupport","title":{"rendered":"Email Support"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"2607\" class=\"elementor elementor-2607\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5285b18 e-flex e-con-boxed e-con e-parent\" data-id=\"5285b18\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ae7d51f elementor-widget elementor-widget-heading\" data-id=\"ae7d51f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Email Support<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4f17c16 elementor-widget elementor-widget-text-editor\" data-id=\"4f17c16\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p class=\"\" data-start=\"120\" data-end=\"321\">Browse trough our troubleshooting points to help you with any E-Mail issues you may have.<br data-start=\"243\" data-end=\"246\" \/>If you can\u2019t find what you\u2019re looking for, our team is always here to help.<\/p><p class=\"\" data-start=\"323\" data-end=\"379\">Email: <a href=\"mailto:Support@GPNetworks.ca\">Support@GPNetworks.ca<\/a><br data-start=\"354\" data-end=\"357\" \/>Phone: 780-882-6623<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-435e642 e-con-full e-flex e-con e-parent\" data-id=\"435e642\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-2322a7f e-con-full e-flex e-con e-child\" data-id=\"2322a7f\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5bfc747 elementor-widget elementor-widget-accordion\" data-id=\"5bfc747\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-accordion\">\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-9641\" class=\"elementor-tab-title\" data-tab=\"1\" role=\"button\" aria-controls=\"elementor-tab-content-9641\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">How do I apply for a new E-mail?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-9641\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"region\" aria-labelledby=\"elementor-tab-title-9641\"><p>Please call our office at 780-882-6623.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-9642\" class=\"elementor-tab-title\" data-tab=\"2\" role=\"button\" aria-controls=\"elementor-tab-content-9642\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">How do I change my E-mail password?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-9642\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"region\" aria-labelledby=\"elementor-tab-title-9642\"><ul><li>Enter www.gpnetworks.ca into your web browser.\u00a0\u00a0<\/li><li>\u00a0<\/li><li>Click the Green Login Button on the top right of the screen<\/li><li>You will see 3 circles with \u201cGPnet, Coool, and NetNet.<\/li><li>Click on the correct domain for your email. \u00a0<\/li><li>Log in using your email address and current password.\u00a0\u00a0<\/li><li>On the top right you will see your email address, Click there and locate Password &amp; Security.<\/li><li>You will now be asked to enter in a new password, then click SAVE.<\/li><\/ul><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-9643\" class=\"elementor-tab-title\" data-tab=\"3\" role=\"button\" aria-controls=\"elementor-tab-content-9643\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">What do I do if I\u2019ve forgotten my username or password?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-9643\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"3\" role=\"region\" aria-labelledby=\"elementor-tab-title-9643\"><p>Call our support team at\u00a0<strong>780-882-6623<\/strong>\u00a0to reset your password. Our support team is available Monday-Friday from 8:00AM to 6:00PM.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-9644\" class=\"elementor-tab-title\" data-tab=\"4\" role=\"button\" aria-controls=\"elementor-tab-content-9644\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">What is the required information to set up E-mail clients?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-9644\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"4\" role=\"region\" aria-labelledby=\"elementor-tab-title-9644\"><p>Server Type:\u00a0<strong>POP3<\/strong><\/p><p>Incoming Server: mail<strong>.<\/strong>your-maildomain.ca (port 995)<\/p><p>Outgoing Server:<strong>\u00a0mail.<\/strong>your-maildomain.ca (Port 465)<\/p><p>Outgoing server require authentication. Same as incoming mail server<\/p><p><strong>IMPORTANT:\u00a0<\/strong>\u201cyour-maildomain\u201d is the portion of your e-mail address after the \u201c@\u201d symbol, this will either be\u00a0<strong>gpnet.ca<\/strong>,\u00a0<strong>coool.ca<\/strong>\u00a0OR\u00a0<strong>netnet.ca<\/strong><\/p><p>Account name\/User name: Your\u00a0<strong>full<\/strong>\u00a0e-mail address, this includes your domain address<br \/>Password: Your e-mail password<\/p><p>Server Type:\u00a0<strong>IMAP<\/strong><\/p><p>Incoming Server: mail<strong>.<\/strong>your-maildomain.ca (port 993)<\/p><p>Outgoing Server:<strong>\u00a0mail.<\/strong>your-maildomain.ca (Port 465)<\/p><p>Outgoing server require authentication. Same as incoming mail server<\/p><p><strong>IMPORTANT:\u00a0<\/strong>\u201cyour-maildomain\u201d is the portion of your e-mail address after the \u201c@\u201d symbol, this will either be\u00a0<strong>gpnet.ca<\/strong>,\u00a0<strong>coool.ca<\/strong>\u00a0OR\u00a0<strong>netnet.ca<\/strong><\/p><p>Account name\/User name: Your\u00a0<strong>full<\/strong>\u00a0e-mail address, this includes your domain address<br \/>Password: Your e-mail password<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-9645\" class=\"elementor-tab-title\" data-tab=\"5\" role=\"button\" aria-controls=\"elementor-tab-content-9645\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">I cannot get my email, but I have an internet connection.<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-9645\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"5\" role=\"region\" aria-labelledby=\"elementor-tab-title-9645\"><p>This could mean a couple of different things.<\/p><p>1: Your email providers system is down<\/p><ul><li>You will most likely get some form of error that states \u201ccannot find host\u201d. \u00a0If your email is one provided by us please give us a call at the office for further assistance.<\/li><\/ul><p>2: There is a problem with your mail client<\/p><ul><li>Try restarting your email client. \u00a0Your email client is the program you are using to access your emails. \u00a0Some common email clients are Microsoft Outlook and Windows Live Mail.<\/li><\/ul><p>3: There is a problem with your computer<\/p><ul><li>Try restarting your computer. \u00a0If this does not solve any issues then please give us a call at our office.<\/li><\/ul><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Email Support Browse trough our troubleshooting points to help you with any E-Mail issues you may have.If you can\u2019t find what you\u2019re looking for, our team is always here to help. Email: Support@GPNetworks.caPhone: 780-882-6623 How do I apply for a new E-mail? Please call our office at 780-882-6623. How do I change my E-mail password? [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"open","ping_status":"open","template":"","meta":{"footnotes":""},"class_list":["post-2607","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/gpnetworks.ca\/gpnet\/wp-json\/wp\/v2\/pages\/2607","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/gpnetworks.ca\/gpnet\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/gpnetworks.ca\/gpnet\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/gpnetworks.ca\/gpnet\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/gpnetworks.ca\/gpnet\/wp-json\/wp\/v2\/comments?post=2607"}],"version-history":[{"count":118,"href":"https:\/\/gpnetworks.ca\/gpnet\/wp-json\/wp\/v2\/pages\/2607\/revisions"}],"predecessor-version":[{"id":9954,"href":"https:\/\/gpnetworks.ca\/gpnet\/wp-json\/wp\/v2\/pages\/2607\/revisions\/9954"}],"wp:attachment":[{"href":"https:\/\/gpnetworks.ca\/gpnet\/wp-json\/wp\/v2\/media?parent=2607"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}