Please browse trough a couple of our troubleshooting points to help you with your email.
Please call our office at 780-882-6623.
Enter www.coool.ca into your web browser. You will see 3 circles with “GPnet, Coool, and NetNet. Click on the correct domain for your email. Log in using your email and current password. Next you will see a change password button. You will be able to enter in a new password there.
Call our support team at 780.882.6623 to reset your password. Our support team is available Monday-Friday from 9AM to 5PM.
If you have an email with us make sure your incoming server is set to the proper domain. “mail.gpnet.ca or mail.coool.ca or mail.netnet.ca” Your outgoing mail server will need to be entered in as the same as your incoming mail server. You will also need to change your outgoing server port to 587 with outgoing authentication for mobile devices that are not on our wireless internet. The authentication for your outgoing mail is the same as your incoming.
Server Type: POP3
Incoming Server: mail.your-maildomain.ca (port 110)
Outgoing Server: mail.your-maildomain.ca (port 25. Use port 587 if your are travelling outside your home internet with your device)
Outgoing server require authentication. Same as incoming mail server
IMPORTANT: “your-maildomain” is the portion of your e-mail address after the “@” symbol, this will either be gpnet.ca, coool.ca OR netnet.ca
Account name/User name: Your full e-mail address, this includes your domain address
Password: Your e-mail password
This could mean a couple of different things.
1: Your email providers system is down
- You will most likely get some form of error that states “cannot find host”. If your email is one provided by us please give us a call at the office for futher assistance.
2: There is a problem with your mail client
- Try restarting your email client. Your email client is the program you are using to access your emails. Some common email clients are Microsoft Outlook and Windows Live Mail.
3: There is a problem with your computer
- Try restarting your computer. If this does not solve any issues then please give us a call at our office.