Bandwidth

I've triggered my monthly MB? What does this mean?

This means that you have reached your monthly bandwidth quota OR are near reaching your quota. We are currently not charging for overusage or slowing down connections, however, we preserve the right to do so if we feel your usage is affecting others or if it has been an ongoing issue.

* We reserve the right to charge up to $5 per GB on overages should we feel that a subscriber is disregarding our fair usage policy. GPNetworks policy is to use the data allocated to packages as guidelines and we are very lenient in enforcing the limits.

We believe in fair usage and we urge our customers to be respectful and also to be aware. If you would like to check your usage, you can do so by clicking here

How do I solve this bandwidth issue?
We recommend switching to a different package with a larger data plan, more suited for your needs. You can give us a call at 780.882.6623 to upgrade your package and you can look at the packages we have to offer on our services page. We are also looking to create custom packages, as well as pay per GB plans (like that in our data plan, costing $2 per GB)
How do I check my usage?
Login to your portal to check your bandwidth
BillingĀ 

Can I pay my bills online?

Yes. If you login to your client portal and view your account you will have the option to pay online. Be sure to keep your account information current and let us know if there are any changes to emails, phone numbers or address.

Note: *If your payment method is set to mail-in payment you will be unable to pay online. Switch your payment method for other payment options.

What are the late payment or NSF cheque charges?

If an account remains unpaid for 60 days, services will be suspended until payment is received in full.

For NSF cheque payments, a fee of $20.00 will be charged per NSF.

Note: *If your payment method is set to mail-in payment you will be unable to pay online. Switch your payment method for other payment options.

I haven't received any invoices?

Our billing is done through email. If you do not have an email with us, it is possible that our emails have been sent to your junk mail, be sure to check your junk mail if you have not received any invoices, also be sure to keep your email current, this will prevent late fees from being added to your bill.

If you would like to have invoices mailed out, be sure to notify us – there is an additional $2 per month charge for paper bill.

What if I wish to cancel my service?

We require a minimum of 30 days notice for cancellation of an account.

Accounts that are under a contract are subject to a $300 penalty for early cancellation over 6 months.
Cancellation Fees equal 50% of fees for the months times the remaining amount of months on the contract term if less than 6 months.

Internet Service on a month-to-month contract may be cancelled at any time after the contract has expired with no penalty fees. A $250.00 penalty applies if equipment is not returned.